% of ST1 complaints responded to within 5 days

% of ST1 complaints responded to within 5 days

A complaint is 'any expression of dissatisfaction, however made, from a member of the public about the level or nature of a council service, policy or the way in which the council's staff carry out their duties'.

Complaints provide valuable information that can be used to improve customer satisfaction. Responding to complaints within 5 days may enable a customer’s dissatisfaction to be addressed and may also prevent the same problems that led to the complaint from happening again.

Data and Resources

Additional Info

Field Value
Last Updated December 18, 2019, 13:22 (EST)
Created December 18, 2019, 13:22 (EST)
Schema KPI_Period
encoding utf8
harvest_url https://data.gov.uk/dataset/0f9f6b1f-29f9-4849-a52d-0e9e85c55a03