Customer and Support Group (CSG) contract

The London Borough of Barnet has entered into 2 major new contracts that will save the Barnet taxpayer over £165m over 10 years, and deliver a wide range of service improvements to Barnet residents.

As part of the Council’s commitment to transparency, we have published the contract with Capita plc to provide the services that make up the Customer and Support Group contract (formerly New Support Customer Services Organisation (NSCSO) project).

The contract and associated schedules constitute 2,084 pages.

A guide to the contents of the contract is also published with a summary of reasons why some information has been redacted against each section of the contract.

Please note that these contracts are the intellectual property of the London Borough of Barnet and Trowers and Hamlins. No part of the contracts may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, or by any information storage and retrieval system without express prior written permission from both the council and Trowers and Hamlins. Any unauthorised use of these contracts without permission, particularly for commercial gain, will constitute an actionable breach of copyright.

Data and Resources

Schedule 2 - Procurementtext/html;charset=UTF-8
Procurement service delivery plan
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Schedule 2 - Corporate Programmestext/html;charset=UTF-8
Corporate Programmes service delivery plan
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Schedule 35 - Tier 3text/html;charset=UTF-8
Service Provider Commitments - Tier 3
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Schedule 2 - Schools - Appendix 2text/html;charset=UTF-8
Schools service delivery plan Appendix 2
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Schedule 2 - Insight text/html;charset=UTF-8
Enterprise-Wide Insight service delivery plan
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Schedule 1 - Information Systemstext/html;charset=UTF-8
Information Systems output specification
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Schedule 1 - Customer Servicestext/html;charset=UTF-8
Customer Services output specification
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Schedule 2 - Estatestext/html;charset=UTF-8
Estates service delivery plan
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Schedule 1 - Human Resourcestext/html;charset=UTF-8
Human Resources output specification
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Schedule 1 - Revenues & Benefitstext/html;charset=UTF-8
Revenues & Benefits output specification
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Schedule 2 - Schoolstext/html;charset=UTF-8
Schools service delivery plan
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Contract overviewtext/html;charset=UTF-8
A guide to the contents of the CSG contract
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Schedule 1 - Corporate Programmestext/html;charset=UTF-8
Corporate Programmes output specification
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Schedule 2 - Human Resourcestext/html;charset=UTF-8
Human Resources service delivery plan
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Schedule 4 - Payment & Performance Mechanismtext/html;charset=UTF-8
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Schedule 2 - Transition - Appendix 1text/html;charset=UTF-8
Detailed Transition Plan
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Schedule 35 - Tier 2text/html;charset=UTF-8
Service Provider Commitments - Tier 2
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Schedule 2 - Information Systemstext/html;charset=UTF-8
Information Systems service delivery plan
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Schedule 4 - Appendicestext/html;charset=UTF-8
Payment and Performance Mechanism appendices
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Schedule 2 - Transitiontext/html;charset=UTF-8
Transition service delivery plan
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Redacted information - CSG contracttext/html;charset=UTF-8
Schedule of redacted information and refusal notice.
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Schedule 2 - Customer Servicestext/html;charset=UTF-8
Customer Services service delivery plan
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Schedule 2 - Revenues & Benefitstext/html;charset=UTF-8
Revenues & Benefits Service Delivery Plan
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Schedule 35 - Tier 1text/html;charset=UTF-8
Service Provider Commitments - Tier 1
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Schedule 1 - Estatestext/html;charset=UTF-8
Estates output specification
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Contracttext/html;charset=UTF-8
Contract body and schedules
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Schedule 2 - Financetext/html;charset=UTF-8
Finance service delivery plan
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Schedule 2 - Transformationtext/html;charset=UTF-8
Transformation service delivery plan
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Schedule 1 - Financetext/html;charset=UTF-8
Finance output specification
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Schedule 1 - Procurementtext/html;charset=UTF-8
Procurement service output specification
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Schedule 2 - Transformation - Appendix 1text/html;charset=UTF-8
Detailed Transformation Plan
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Additional Info

Field	Value
Source	https://open.barnet.gov.uk/dataset/customer-and-support-group-csg-contract
Version	1.0
Last Updated	December 19, 2019, 18:48 (EST)
Created	December 19, 2019, 18:48 (EST)
GUID	2743b9ed-4bba-475b-885e-f33a394675d6
Language
dcat_issued	2015-06-18T09:32:43
dcat_modified	2017-10-11T16:09:56
dcat_publisher_name	London Borough of Barnet
encoding	utf8
harvest_url	https://data.gov.uk/dataset/2743b9ed-4bba-475b-885e-f33a394675d6